Privacy Policy.

Last updated: 28 October 2026

1. Who we are.

Robe UK Ltd, a company (4678389) incorporated in England & Wales, registered at 3 Spinney View, Northampton, NN3 8RF. We also trade under the names of Anolis UK and NRG. We can be contacted at dataprotection@robeuk.com or on 01604 741000. Robe UK will be what is known as the “Controller” of the personal data you provide to us.

2. About this Policy.

This Privacy Notice has been created to make you, our customer, prospective customer, user, social group member, volunteer, specifier or supplier, aware of how Robe UK processes personal data.

3. Applicable legislation.

UK GDPR, Data Protection Act 2018, and Data (Use and Access) Act 2025.

4. Data we collect.

We only collect basic personal data about you which may include name, address, telephone number, email address, trading profile, marketing/communications, financial and transactional information and bank details.

5. Data defined as Sensitive.

We do not collect any sensitive data, this is currently defined as: race or ethnic origin, political opinion, religious or philosophical belief, trade union membership, data containing health or sex life and sexual orientation, genetic data, biometric data.

6. How we collect your data.

We collect and process your personal data after an initial business contact has been established (such as at a trade show, exhibition, social event or from a website visit) or when you contact us by telephone, email or social media. We also process your data when you enter into a contract as a customer or supplier. In any event, we will only use your information for the purpose or purposes it was collected for (or for closely related purposes).

7. Purpose of processing data.

We need to know your basic personal data in order to:

  • Register you as a prospective customer, user, specifier or other interested party.

  • Register you as a prospective supplier of goods and services.

  • Register you as a member of one or more of our industry social groups.

  • Tell you about our products, services, industry initiatives, training courses and events.

  • Fulfil requests for information on pricing, supply, technical data or use of our products.

  • Supply you with or receive supplies of goods and services.


We will not collect any personal data from you we do not need to provide, administer and manage the relationship between us.

8. The Legal Basis on which we hold your personal data.

How long information will be stored depends on the information in question and what it is being used for. We will continue to review what information we hold and delete what is no longer required. We never store payment card information.

Purpose

Legal Basis

Data will be held for

New enquiry

Legitimate Interest

1 year

User / Specifier / Member

Legitimate Interest

5 years

Prospective Customer

Legitimate Interest

5 years

Social Group Member

Legitimate Interest

5 years

Customer / Supplier

Legal Obligation

7 years

9. Transfer to third parties.

We may share your information with third parties where the processing enables us to enhance, personalize or otherwise improve our services/communication, prevent and identify fraud, verify your identity, carry out a credit assessment or comply with legal requirements, such as: payment processing services, banks, auditors, HMRC, credit agencies and other professional advisory services. We may also share your data with couriers and other trusted companies in order to deliver your products or service. These third parties may operate outside the UK.

10. Transfer of data outside the UK.

We primarily process personal data within the United Kingdom and the EU/EEA. If we choose to engage suppliers or transfer data outside the UK (for example, to cloud service providers or international third parties), we ensure that appropriate safeguards are in place to maintain a level of protection equivalent to UK law. This is achieved by entering into the UK International Data Transfer Agreement (IDTA), the UK Addendum to the European Commission’s Standard Contractual Clauses, or, where data is transferred to the USA, by ensuring the recipient is certified under the UK Extension to the EU-US Data Privacy Framework.

11. Security of your data.

We have adopted appropriate security measures to prevent your personal data from being accidentally lost, used, altered, accessed or disclosed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

12. Your rights & choices.

Under UK data protection law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to certain uses of your information

  • Request restriction of processing

  • Request transfer of your information where applicable

  • Right to withdraw consent where processing is based on consent

  • Object to direct marketing at any time


You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, excessive or involves us in an unreasonable amount of work. We will need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). We try to respond to all legitimate requests within one month. Occasionally it may take us longer if your request is particularly complex, or you have made a number of requests.

13. Website cookies, links, plug-ins.

Our website may use cookies and similar technologies to support website functionality, analyse website usage and improve our services and marketing. We also use a CRM to measure engagement with email communications, including email opens and link clicks where enabled. Where required by law, we obtain consent before using non-essential cookies or tracking technologies. Further information about website cookies and available controls is provided through our website’s Cookie Policy and cookie settings.

14. Our rights to update.

This policy is valid from 28th October 2026 and supersedes all previous versions. The policy may be updated at any time, however, the latest version will always be available at this link: ://robedataprotection.com.

15. Contact details.

If you wish to raise a complaint on how we have handled your personal data, you can contact dataprotection@robeuk.com, which serves as our formal internal complaint procedure. We will investigate and respond to your complaint in line with our statutory duties. If you remain unsatisfied with our internal resolution or believe we are not processing your data in accordance with the law, you have the right to escalate your complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk.